Rendering Service Degradation

Gelöst 3. Dec 2025, 14:16 Uhr EST

Incident Resolved: CTIM-2132
No additional problems have been reported. At this point, the incident is contained.
Please contact CTIM or see ticket for more details.

Aktualisiert 3. Dec 2025, 13:43 Uhr EST

UPDATE:

Rendering service should be returning to normal functionality since the cluster has already recovered. We will continue to monitor the issue. Next update in 30 minutes.

Untersuchung 3. Dec 2025, 13:23 Uhr EST

New Incident: CTIM-2132
Priority: Critical
Escalation sent to: Artwork Tech: Support for review.
Artwork teams have reported issues with the Rendering service infrastructure in EU-West (AWS). This could impact previews for multiple business units. Support teams are already aware and actively working the issue.