CimCommerce v1
Errors in Pricing Service
Incident Resolved: CTIM-2118
Error rates have normalized for the past 30 minutes. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Support teams identified and corrected a issue with a secret rotation for the affected service. The errors should improve after the fix. We will continue to monitor the issue. Next update in 30 minutes.
UPDATE:
Escalation sent to: PCD: AT Squad
Engaging additional PCD squad for assistance.
New Incident: CTIM-2118
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
CT Commerce teams reported an increase in 500 errors from the Price List service (Price Integration) when being called from Backbone Pricing Service. This is affecting website pricing for Pixart, EasyFlyer and Exaprint.