Errors in Pricing Service

解決済み 2025年12月01日 14:57 EST

Incident Resolved: CTIM-2118
Error rates have normalized for the past 30 minutes. Incident is contained.
Please contact CTIM or see ticket for more details.

更新済み 2025年12月01日 14:40 EST

UPDATE:

Support teams identified and corrected a issue with a secret rotation for the affected service. The errors should improve after the fix. We will continue to monitor the issue. Next update in 30 minutes.

更新済み 2025年12月01日 13:56 EST

UPDATE:
Escalation sent to: PCD: AT Squad

Engaging additional PCD squad for assistance.

検証中 2025年12月01日 13:46 EST

New Incident: CTIM-2118
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
CT Commerce teams reported an increase in 500 errors from the Price List service (Price Integration) when being called from Backbone Pricing Service. This is affecting website pricing for Pixart, EasyFlyer and Exaprint.