Box Up Customers Unable to Checkout

解決済み 2025年11月30日 11:41 EST

Incident Resolved: CTIM-2111
Incident Contained. No further issues with Box Up checkouts reported.
Please contact CTIM or see ticket for more details.

更新済み 2025年11月28日 20:47 EST

UPDATE:

BoxUp is still awaiting confirmation from initial customers reporting this issue. Next update during CET business hours or sooner.

更新済み 2025年11月28日 17:46 EST

UPDATE:

CT teams are seeing successful orders come in through BoxUp, but teams are waiting to hear back from initial reported customers before considering this incident contained. Next update will be by end-of-day PST hours.

更新済み 2025年11月28日 17:05 EST

UPDATE:

Commerce support has implemented a fix for this issue. Teams are seeing successful cart checkouts since the deployment. BoxUp is awaiting to hear back from customers that the issue is resolved.

更新済み 2025年11月28日 16:30 EST

UPDATE:

Additional resources from Commerce Support are engaged and investigating. Next update in max 30 minutes.

更新済み 2025年11月28日 15:54 EST

UPDATE:

BoxUp developers are being engaged to investigate. Next update in 30 minutes max.

検証中 2025年11月28日 15:18 EST

New Incident: CTIM-2111
Priority: Critical
Escalation sent to: eCommerce Support for review.
BoxUp customers unable to checkout. Engaging commerce support to investigate.