National Pen
Tradeprint orders stuck in 'new' status unable to be produced
UPDATE:
Teams are still investigating. Next update in max 30 minutes.
UPDATE:
Teams see some improvements though it’s not yet clear if all issues are resolved. Next update in max 30 minutes.
UPDATE:
Team is investigating at highest priority. Next update in max 30 minutes.
UPDATE:
Escalation sent to: PCD: Mavericks
Requesting another team for investigation. Next update in max 30 minutes.
UPDATE:
Escalation sent to: PCD: Product Operations
Adding product team to investigate potential missing information. Next update in max 30 minutes.
UPDATE:
Escalation sent to: CT Platform Support
Requesting team to investigate missing values causing orders to be stuck in ‘new’ status at Tradeprint.
UPDATE:
Another team has been brought online and is actively investigating. Next update in max 30 minutes.
UPDATE:
Team is actively investigating. Next update in max 30 minutes.
New Incident: CTIM-2110
Plant: Tradeprint
Priority: Critical
Escalation sent to: Paperless: Symphony Squad for review.
Tradeprint orders are stuck in status ‘New’ and not progressing, making these orders unproducible. This is affecting sublimation workflow. More information in Slack channel. Next update in max 30 minutes.