National Pen

UPDATE:

Orders are now in Production Accepted status. Incident Resolved.

UPDATE:

Teams are still investigating. Next update in max 30 minutes.

UPDATE:

Teams see some improvements though it’s not yet clear if all issues are resolved. Next update in max 30 minutes.

UPDATE:

Team is investigating at highest priority. Next update in max 30 minutes.

UPDATE:
Escalation sent to: PCD: Mavericks

Requesting another team for investigation. Next update in max 30 minutes.

UPDATE:
Escalation sent to: PCD: Product Operations

Adding product team to investigate potential missing information. Next update in max 30 minutes.

UPDATE:
Escalation sent to: CT Platform Support

Requesting team to investigate missing values causing orders to be stuck in ‘new’ status at Tradeprint.

UPDATE:

Another team has been brought online and is actively investigating. Next update in max 30 minutes.

UPDATE:

Team is actively investigating. Next update in max 30 minutes.