Product Configuration
Orders are failing for SKU due to surface mismatch
Incident Resolved: CTIM-2097
Vista has resolved this issue and it is confirmed there are no further rejections. Incident Contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Vista team has said they will confirm when they have made changes to affected SKU. No current action for CT. Next update in max 24 hours.
UPDATE:
Team identified the root cause of the issue as a recent product configuration update that led to a surface mismatch for this SKU. Requested Vista team to work on fixing the configuration or rolling back to the previous stable version. So far 70 orders are impacted. We will share another update once Vista team is online and share more information on the remediation.
UPDATE:
Team is online and actively looking into the issue with high priority. Next update in max 30 minutes.
New Incident: CTIM-2097
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Orders are failing for the SKU due to a surface mismatch and so far 80 orders have been affected since last night (IST).