Windsor are facing issue with opening and closing pallet boxes

解決済み 2025年11月19日 07:44 EST

Incident Resolved: CTIM-2067
The WND team has confirmed that the production-reported packages are now dropping into the appropriate bins. Hence, we are moving the case status to Contained.
Please contact CTIM or see ticket for more details.

更新済み 2025年11月19日 06:35 EST

UPDATE:

The WND team informed us that they are waiting for Production to process some packages through the RSU (sorter), as they recently restarted the WindsorShiprSorterAdapterTcp app. Production has confirmed that they were able to successfully open and close a couple of pallets. The next update will be provided in one hour.

更新済み 2025年11月19日 05:56 EST

UPDATE:

Team is still investigating the incident affecting the Windsor plant, where they are facing a issue with opening and closing pallet boxes. The next update will be provided within one hour.

検証中 2025年11月19日 05:38 EST

New Incident: CTIM-2067
Priority: High
Escalation sent to: Fulfillment: Logistics: Pikachu for review.
CTIM is currently investigating at high priority an incident affecting Windsor plant where they are facing issue with opening and closing pallet boxes.