North America
Orders are getting routed to VEN instead of WND
UPDATE:
The team informed us that this is a routing issue, which means nothing can be fixed at the product configuration level — it is working as expected. A CCM fix is currently being tested. The next update will be provided after we hear back from the test.
UPDATE:
The Vista team has again encountered a similar issue, with 60 orders and 128 items stuck in Venlo. We are awaiting a response from the Vista Logistics team for an update on this issue. The next update will be provided within a maximum of 2 hours.
UPDATE:
No additional reports of problems after the config change. We will wait to confirm with Vista teams. Next update once they’ve been able to observe the order routing trend to determine whether the fix was successful (possible by EoD or tomorrow AM).
UPDATE:
Vista team have increased the carrier not preferred cost from € 100.00 to € 250.00 this should better avoid shipping other products to the US.
UPDATE:
Vista logistics team have added US & CA for paper bags shipping to the US and Canada which might have triggered this issue. still investigation is ongoing. Next update in max 1 hour.
UPDATE:
The team is still investigating the incident affecting WND orders being routed to Venlo. The issue is being handled at high priority. The next update will be provided within 1 hour.
UPDATE:
Escalation sent to: PCD: Product Operations
Paging product operations team for further assistance on this issue.
UPDATE:
Escalation sent to: PCD: Product Operations
Adding Product operations team for further assistance on this issue. Next update in max 1 hour.
UPDATE:
Escalation sent to: PCD: Dispatch Squad
The Support team informed us that routing is handled one level above by IDP (Item Delivery Possibilities), which, according to Cortex information owners, is managed by the Dispatch team. Hence, we are adding them for further assistance.
UPDATE:
The team is still investigating the incident affecting WND orders being routed to Venlo. The issue is being handled at high priority. The next update will be provided within 1 hour.
New Incident: CTIM-2059
Priority: High
Escalation sent to: Fulfillment: Logistics: Labe for review.
Support team is currently investigating at high priority an incident affecting WND, where a few orders are being routed to VEN even though they should be routed to WND. The next update will be provided within 1 hour.