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UPDATE:

Production confirms that all orders are now shipping as expected. We will keep the issue open for another 30min before containment.

UPDATE:

Production reports there are successful shipments now but still some errors when creating the packing slip for certain orders. This is likely due to those being ‘in progress’ but should improve. We will continue to monitor the situation and provide another update in 30 minutes.

UPDATE:

The service should now be functional after a temporary fix was implemented, pending confirmation from production.

UPDATE:

Support teams are currently looking into alternative options for service recovery as the infrastructure continues to have issues. Next update in 30 minutes or as soon as we have more details.

UPDATE:

Support teams are still working on the recovery of the affected services (ZPL Conv and Packaging Location). They have made progress by increasing the resources for the containers but are still having some issues that are still being diagnosed. Next update in 30 minutes or sooner.

UPDATE:

Support teams are actively adjusting the infrastructure configuration to stabilize the affected services. Currently we are still seeing errors with the containers. We will monitor the progress and send another update in 30 minutes. Upgrading to MPI for visibility.

UPDATE:

Logistics teams have identified an issue with the Packing Location service which is currently degraded. They are working to resolve the problem. Next update in 30 minutes.

UPDATE:

Logistics dev teams are currently investigating the issue. Next update in 30 minutes or sooner if more details become available.

UPDATE:
Escalation sent to: Fulfillment: Logistics: Gengar

Engaging additional Logistics squads for assistance.