Prepress
Order rejections due to surface mismatch
UPDATE:
Test orders were successfully processed and routed. Platform Support is working on the remaining items. Next update once they’ve confirmed the other items have been reinjected.
UPDATE:
Prepress continues to test possible workarounds for the issue while identifying the specific cases for the rejections. Next update in 1 hour.
UPDATE:
The product owners are out for the day and will be notified of the issue for review during business hours tomorrow. In the meantime, Prepress is looking into possible changes to the prepress flow as a workaround. Next update in 1 hour.
UPDATE:
Support teams have identified the owners of the products (Rigid Signs - EU) and have reached out for assistance. Next update in 30 minutes.
New Incident: CTIM-2036
Priority: Critical
Escalation sent to: Artwork Tech: Support for review.
Artwork teams have reported 100+ item rejections due to surface spec mismatch. Prepress teams have already confirmed the flows on their side and request assistance from Vista to identify the owner who can help correct the config for those products.