Prepress team noticed an invalid inputs being sent to prepress

Resolved Oct 30, 2025 10:17 AM EDT

Incident Resolved: CTIM-1990
Moving the case status to contained as issue has been resolved and affected orders were remediated.
Please contact CTIM or see ticket for more details.

Updated Oct 30, 2025 8:33 AM EDT

UPDATE:

Teams are currently, manually fixing the remediation list so it’s set to sentToMCP and some are already ready fulfillmentAccepted. Next update in max 3hours.

Updated Oct 30, 2025 6:18 AM EDT

UPDATE:

The fix has been deployed, and new orders will not be affected. The teams are currently working on the affected orders remediation list.
The next update will be provided within 2 hours.

Updated Oct 30, 2025 5:22 AM EDT

UPDATE:

Drukwerkdeal confirmed that the issue arose from recent changes they made in how previews are fetched — switching from using file-prep to fetching from uploads EP. Previously, file-prep generated URLs under the prepress-uploads tenant, which expired after 30 days.
In the new implementation, they used the multiPagePdf parameter instead of storeAfPdf, which generated separate PDFs per page and caused this issue.
A fix is currently in progress, but orders created during this period will still need to be corrected manually.

Investigating Oct 30, 2025 5:19 AM EDT

New Incident: CTIM-1990
Priority: High
Escalation sent to: Artwork Tech: Prepress for review.
The Artwork Tech team noticed a steady stream of invalid inputs being sent to the prepress (print web) service from Printdeal. These inputs include documents that reference page numbers which do not exist in the print file. The Prepress team has informed us that this issue originates from the Printdeal website.