Incident Resolved: CTIM-1982
Incident Contained
Please contact CTIM or see ticket for more details.
UPDATE:
Box up testing has positive results. CTIM to await 60 minutes before containing. Next update in max 1 hour.
UPDATE:
Awaiting customer feedback if there is improvement. Next update in max 30 minutes.
UPDATE:
Team is reverting a change to see if this helps with the few log-in issues that have been observed. Next update in max 30 minutes.
UPDATE:
Escalation sent to: Access Domain
As requested adding access domain since waiting for approval verify API is sending a 400 response.
New Incident: CTIM-1982
Priority: Critical
Escalation sent to: eCommerce Support for review.
CTIM is currently investigating at high priority the login issue affecting BoxUp customers. Next update in 30 minutes or less.