Account Hub (accounts, usage metering)

Customer's Unable to Login for BoxUp

Resuelto

Incident Resolved: CTIM-1982
Incident Contained
Please contact CTIM or see ticket for more details.

Actualizado

UPDATE:

Box up testing has positive results. CTIM to await 60 minutes before containing. Next update in max 1 hour.

Actualizado

UPDATE:

Awaiting customer feedback if there is improvement. Next update in max 30 minutes.

Actualizado

UPDATE:

Team is reverting a change to see if this helps with the few log-in issues that have been observed. Next update in max 30 minutes.

Actualizado

UPDATE:
Escalation sent to: Access Domain

As requested adding access domain since waiting for approval verify API is sending a 400 response.

Investigando

New Incident: CTIM-1982
Priority: Critical
Escalation sent to: eCommerce Support for review.
CTIM is currently investigating at high priority the login issue affecting BoxUp customers. Next update in 30 minutes or less.