Prepress

Pixart orders with >1 attribute only display contour on first page

Resolved

Incident Resolved: CTIM-1966
Containing issue for status page.
Please contact CTIM or see ticket for more details.

Updated

UPDATE:

Pixart testing was positive and orders can now process. Incident Contained.

Updated

UPDATE:

Pixart currently testing orders to determine if incident is Resolved. Next update in max 1 hour.

Investigating

New Incident: CTIM-1966
Priority: High
Escalation sent to: Artwork Tech: Prepress for review.
Prepress team is currently investigating an issue affecting the cut contours related to Pixart orders with a specific ‘>1’ attribute.