Prepress

UPDATE:

Pixart has internally shared the list of items that require remediation. Awaiting Pixart confirmation that no further help is required from CT before Containing.

UPDATE:

We are still awaiting confirmation on the fix from the fulfiller to close this incident. Next update when we get confirmation.

UPDATE:

We are still awaiting confirmation on the fix from the fulfiller to close this incident. CTIM will follow up in another 1 hour to share an update

UPDATE:

Support teams will wait to confirm the results of the fix until tomorrow morning when Pixart fulfillment is available to assist. We will follow up with them and close the incident at that point.

UPDATE:

The corrected layout has been tested successfully with orders now in production. We will keep the incident open until we get confirmation that the issue is resolved.

UPDATE:

Reconstructing the original layouts without specific context from the creators has caused some delay in the resolution. Teams from CT Artwork and Pixart continue to work the problem. Next update in 1 hour or sooner once a fix is deployed.

UPDATE:

Artwork teams are working to rebuild the correct layout since the current layout is unexpectedly blank. We will monitor the progress and provide another update in 30 minutes.

UPDATE:

Prepress teams are actively investigating the issue. Next update in 30 minutes.