Prepress
Service is experiencing large number of errors while storing results
Incident Resolved: CTIM-1951
The tenant is currently set to the default, which is functioning properly until the permanent fix is implemented. The team will work collaboratively on Friday to create the new tenant and track the permanent fix outside of CTIM. At this point, the incident is considered contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Teams are collaborating to create the new tenants. The next update will be provided within 2 hours.
UPDATE:
Next update will be shared when teams start working on this together or CTIM will follow up again on this in another 2 hours.
UPDATE:
Since the fix requires additional input from the Cimpress Open team, we will follow up on the progress tomorrow and provide another update during business hours IST.
UPDATE:
Support teams are working to add and configure the necessary tenants for Cimpress Open. We will monitor the progress and provide another update in 1 hour.
UPDATE:
Teams continue to investigate potential containments. Next update in max 3 hours.
UPDATE:
Owner of tenant has been found. Teams continue to investigate. Next update in max 2 hours.
UPDATE:
Requested team is online and actively looking into who owns the service or flow that is making problematic upload calls using a tenant that doesn’t exist.
UPDATE:
Adding affected BU to this escalation
New Incident: CTIM-1951
Priority: High
Escalation sent to: Artwork Tech: Artwork Processing Support for review.
The Print-Prep service is encountering a large number of errors while storing results in Uploads v1. The Artwork team is actively investigating the issue with priority. The next update will be provided when we have more details or max in 2 hours.