Prepress
Orders stuck in PreparingDocForReview after AWS outage
Incident Resolved: CTIM-1950
The orders have been remediated from the CT side and the remaining re-injections will be handled from the customer’s end. At this point, the incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Support team is online and actively looking into the issue with high priority. Next update in max 1 hour.
New Incident: CTIM-1950
Priority: High
Escalation sent to: Artwork Tech: Artwork Processing Support for review.
Some orders remain stuck in the process following the AWS outage. This appears to be a continuation of a previous incident. Requesting the team to prioritize resolving the stuck orders.