Cimpress Technology

Prepress

  1. Overzicht
  2. Artwork Technology
  3. Prepress
  4. Incident

Orders held due to missing imprint colors

Opgelost

Incident Resolved: CTIM-1943
Support teams have confirmed with the fulfiller that the problem is now resolved. Incident is contained.
Please contact CTIM or see ticket for more details.

Bijgewerkt

UPDATE:

Prepress flow changes were reverted and teams are now testing orders with the corrected flow. Next update in 1 hour.

Bijgewerkt

UPDATE:

Prepress teams have identified the likely cause as a change in the related prepress flow that was updated on Friday. The change owner has been contacted. Next update in 1 hour or sooner.

Onderzoekende

New Incident: CTIM-1943
Priority: Critical
Escalation sent to: Artwork Tech: Support for review.
Product Catalog teams reported that all Bullet orders for PCNA (Vista fulfiller) have been on-hold since Friday, October 17 due to missing imprint colors. Artwork teams are already reviewing the issue.