Shipping errors

Resuelto Oct 20, 2025 2:26 PM EDT

Incident Resolved: CTIM-1942
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.

Actualizado Oct 20, 2025 1:41 PM EDT

UPDATE:

Error rates have been improving over the past hour. Production is in the process of retrying the previously-affected shipments. Next update in 1 hour.

Actualizado Oct 20, 2025 1:24 PM EDT

UPDATE:

Ontrac and Amazon shipping carriers are still showing some errors, impacting ~6% of shipments currently. Logistics teams are reaching out to the carriers for more information. Next update in 1 hour or sooner if more details become available.

Actualizado Oct 20, 2025 1:04 PM EDT

UPDATE:

Logistics teams are actively investigating the issue. Next update in 30 minutes.

Investigando Oct 20, 2025 12:39 PM EDT

New Incident: CTIM-1942
Plant: RNO,WND
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Squirtle for review.
Production in WND and RNO have reported shipments failing with status code 500 from SAPI.