Shipping errors

Gelöst 20. Oct 2025, 14:26 Uhr EDT

Incident Resolved: CTIM-1942
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.

Aktualisiert 20. Oct 2025, 13:41 Uhr EDT

UPDATE:

Error rates have been improving over the past hour. Production is in the process of retrying the previously-affected shipments. Next update in 1 hour.

Aktualisiert 20. Oct 2025, 13:24 Uhr EDT

UPDATE:

Ontrac and Amazon shipping carriers are still showing some errors, impacting ~6% of shipments currently. Logistics teams are reaching out to the carriers for more information. Next update in 1 hour or sooner if more details become available.

Aktualisiert 20. Oct 2025, 13:04 Uhr EDT

UPDATE:

Logistics teams are actively investigating the issue. Next update in 30 minutes.

Untersuchung 20. Oct 2025, 12:39 Uhr EDT

New Incident: CTIM-1942
Plant: RNO,WND
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Squirtle for review.
Production in WND and RNO have reported shipments failing with status code 500 from SAPI.