Prepress

UPDATE:
Escalation sent to: Artwork Tech: Support

Artwork Tech, please help investigate why orders for Printdeal queue are still slowly increasing in Prepress.

UPDATE:

Printdeal seeing improvements with ~360 orders caught up in Prepress where there were ~1000. Incident not to be contained until full recovery. Next update in max 30 minutes.

UPDATE:

Teams continue to see marked improvement with errors dissipating dramatically over the last 10 minutes. However, a thorough check is required and so we have not Resolved this incident yet. Next update in max 30 minutes or once we can consider Resolved.

UPDATE:

We are seeing some improvement after recent containment attempt but due to heavy load this could take some time to reach various customers before we can confirm. Teams are working together at highest priority to resolve this. Next update in max 30 minutes.

UPDATE:

Teams have found likely culprits for the recent failures across artwork services which is causing incidents across all business units. Team has taken mitigation steps to resolve this and we are awaiting the results of those steps. Next update in max 30 minutes.

UPDATE:

Team continues to investigate at the highest priority the authorization issues currently affecting critical artwork services including Prepress which many service rely on. Next update in max 30 minutes.

UPDATE:

Prepress, among other Artwork Tech Services is currently affected by authorization failures leaving many services in ‘stuck’ state. Access team has been paged. Next update in max 30 minutes.

UPDATE:
Escalation sent to: Artwork Tech: Support

Requesting Artwork Tech Support to help investigate orders from Printdeal that appear stuck in Prepress, possibly related to AWS outage which is now resolved.

UPDATE:

Team is online and actively investigating, next update in max 30 minutes