Cimpress Open ordes unable to process due to missing Logistics information

Resolved Oct 10, 2025 6:01 AM EDT

Incident Resolved: CTIM-1892
Containing incident to close Status Page. Cimpress Open has confirmed they will be going live next week with UPS for Spanish deliveries.
Please contact CTIM or see ticket for more details.

Updated Oct 9, 2025 2:13 PM EDT

UPDATE:

Teams have outlined the situation and agreed there are only a few possibilities/options for Cimpress Open to choose from as MCP does not currently support NACEX carrier in the way that Amazon is requiring and this cannot be changed quickly but would require a wide ranging project/change. Next update will be when CTIM has had more feedback from Cimpress Open.

Updated Oct 9, 2025 12:30 PM EDT

UPDATE:

Teams are actively investigating how to surface the required tracking info in MCP for Cimpress Open’s Amazon ES shipments. Next update in 1 hour or less.

Investigating Oct 9, 2025 10:47 AM EDT

New Incident: CTIM-1892
Priority: Critical
Escalation sent to: CTIM for review.
CTIM is currently investigating an issue blocking 8 Cimpress Open orders on Amazon EU from shipping due to missing logistical information.