Prepress

UPDATE:

Teams continue to prioritize both the resolution and remediation efforts. Next update in max 2 hours.

UPDATE:

Teams are within business hours and continue to work on the remediation at high priority. Next update in max 2.5 hours.

UPDATE:

The support team has invalidated the Prepress Asset Processing service cache. They are currently working, on the affected items to be re-rendered/ordered once identified. Next update in 1hour or less.

UPDATE:

Currently waiting on confirmation of remediation progress. We will follow up with the teams during business hours and send another update by morning (EST).

UPDATE:

Remediation is still in-progress. No additional details to share at this time. Next update in 2 hours.

UPDATE:

A fix has been deployed which should resolve the problem for any new items. Previously affected items are now being identified and corrected. Next update in 2 hours.

UPDATE:

Artwork teams continue to investigate during their business hours. Next update in max 2 hours.

UPDATE:

Appropriate development teams have met and laid out a plan to resolve this issue. The next update when the first step has been realized or in max 2 hours.

UPDATE:

Appropriate teams are discussing this internally. Next update in max 2 hours.

UPDATE:

Teams are investigating, next update in max 2 hours.