Cimpress Technology

National Pen

  1. Oversigt
  2. Manufacturing Information Systems
  3. National Pen
  4. Problem

Machines stopping intermittently

Løst

Incident Resolved: CTIM-1841
No updates from the fulfiller, incident is contained.
Please contact CTIM or see ticket for more details.

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UPDATE:

Review is pending by local engineers. No updates from the customer yet. Next update by monday

Opdateret

UPDATE:

Issue is pending review by local engineering teams. We will update again in 1 hour.

Undersøgelse

New Incident: CTIM-1841
Plant: NatlPen-MEX
Priority: High
Escalation sent to: CTIM for review.
Production in National Pen (MEX) reports that 3 machines are currently printing intermittently. The press prompts the user to press start after each processed unit.

We have advised them that there’s no logic within Paperless that controls the machine process at that level. Previous occurrences of this issue indicated a communication issue between the Piranha and ProLase software which would need to be diagnosed and corrected by local IT teams.