National Pen is unable to close manifest

解決済み 2025年09月11日 11:21 EDT

Incident Resolved: CTIM-1825
Customer confirmed that issue has resolved. Incident is contained.
Please contact CTIM or see ticket for more details.

更新済み 2025年09月11日 10:55 EDT

UPDATE:

Support team has confirmed that they are not seeing any failed manifests and that all are already successful. We are awaiting customer confirmation before moving this incident to contained.

検証中 2025年09月11日 10:34 EDT

New Incident: CTIM-1825
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Snorlax for review.
National Pen is unable to close manifest for AU and NZ region. Relevant team is already investigating this issue with high priority. Next update in max 30 minutes