National Pen is unable to close manifest

Resolved Sep 11, 2025 11:21 AM EDT

Incident Resolved: CTIM-1825
Customer confirmed that issue has resolved. Incident is contained.
Please contact CTIM or see ticket for more details.

Updated Sep 11, 2025 10:55 AM EDT

UPDATE:

Support team has confirmed that they are not seeing any failed manifests and that all are already successful. We are awaiting customer confirmation before moving this incident to contained.

Investigating Sep 11, 2025 10:34 AM EDT

New Incident: CTIM-1825
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Snorlax for review.
National Pen is unable to close manifest for AU and NZ region. Relevant team is already investigating this issue with high priority. Next update in max 30 minutes