Cimpress Open Keychain Orders failures

Resolved Aug 31, 2025 3:26 PM EDT

Incident Resolved: CTIM-1789
Incident Contained.
Please contact CTIM or see ticket for more details.

Updated Aug 31, 2025 3:05 PM EDT

UPDATE:

Teams continue to investigate at highest priority. Next update in max 30 minutes.

Updated Aug 31, 2025 2:30 PM EDT

UPDATE:

Appropriate team online and investigating at highest priority. Next update max 30 minutes.

Investigating Aug 31, 2025 2:19 PM EDT

New Incident: CTIM-1789
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Since 5pm CET, Cimpress Open is seeing all live customer keychain orders failing with product setup errors. Please help to investigate.