Cimpress Open Keychain Orders failures

解決済み 2025年08月31日 15:26 EDT

Incident Resolved: CTIM-1789
Incident Contained.
Please contact CTIM or see ticket for more details.

更新済み 2025年08月31日 15:05 EDT

UPDATE:

Teams continue to investigate at highest priority. Next update in max 30 minutes.

更新済み 2025年08月31日 14:30 EDT

UPDATE:

Appropriate team online and investigating at highest priority. Next update max 30 minutes.

検証中 2025年08月31日 14:19 EDT

New Incident: CTIM-1789
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Since 5pm CET, Cimpress Open is seeing all live customer keychain orders failing with product setup errors. Please help to investigate.