OneCommerce
Duplicate item IDs in cart, merchant order and Snowflake
Incident Resolved: CTIM-1730
Commerce team has now recreated the tables without the duplicated orders, excluding specific items across multiple orders which has resolved the immediate issue and restored recent data availability. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Commerce teams are online and actively investigating. Next update in max 2 hours.
New Incident: CTIM-1730
Priority: Low
Escalation sent to: eCommerce: Carts & Quotes for review.
Creating a channel to track Vista incident: The Cart has submitted several different orders re-using existing item IDs. This is also reflected in Snowflake, which caused data validation rules to trigger, and for Vistaprint to halt complete pipelines.