Duplicate item IDs in cart, merchant order and Snowflake

解決済み 2025年08月19日 07:23 EDT

Incident Resolved: CTIM-1730
Commerce team has now recreated the tables without the duplicated orders, excluding specific items across multiple orders which has resolved the immediate issue and restored recent data availability. Incident is contained.
Please contact CTIM or see ticket for more details.

更新済み 2025年08月19日 06:14 EDT

UPDATE:

Commerce teams are online and actively investigating. Next update in max 2 hours.

検証中 2025年08月19日 05:14 EDT

New Incident: CTIM-1730
Priority: Low
Escalation sent to: eCommerce: Carts & Quotes for review.
Creating a channel to track Vista incident: The Cart has submitted several different orders re-using existing item IDs. This is also reflected in Snowflake, which caused data validation rules to trigger, and for Vistaprint to halt complete pipelines.