(NatlPen-MEX) Batch stuck

解決済み 2025年08月02日 03:05 EDT

Incident Resolved: CTIM-1680
NatlPen-MEX has confirmed that the issue is now resolved and production has resumed as expected. Moving the case status to ‘Contained’. Support team will share RCA on this issue.
Please contact CTIM or see ticket for more details.

更新済み 2025年08月02日 02:43 EDT

UPDATE:
Escalation sent to: Paperless: D’Ninjas

Adding D’Ninjas team for further assistance on this issue

検証中 2025年08月02日 02:37 EDT

New Incident: CTIM-1680
Priority: Critical
Escalation sent to: Paperless: Rhydon Squad for review.
CTIM is currently investigating a high-priority incident affecting NatlPen-MEX, where the batch is stuck. A few of the affected orders are Goldstar orders that need to be shipped today. Machine affected SLK Screen