(NatlPen-MEX) Batch stuck

Løst 2. Aug 2025 kl. 03:05 EDT

Incident Resolved: CTIM-1680
NatlPen-MEX has confirmed that the issue is now resolved and production has resumed as expected. Moving the case status to ‘Contained’. Support team will share RCA on this issue.
Please contact CTIM or see ticket for more details.

Opdateret 2. Aug 2025 kl. 02:43 EDT

UPDATE:
Escalation sent to: Paperless: D’Ninjas

Adding D’Ninjas team for further assistance on this issue

Undersøgelse 2. Aug 2025 kl. 02:37 EDT

New Incident: CTIM-1680
Priority: Critical
Escalation sent to: Paperless: Rhydon Squad for review.
CTIM is currently investigating a high-priority incident affecting NatlPen-MEX, where the batch is stuck. A few of the affected orders are Goldstar orders that need to be shipped today. Machine affected SLK Screen