Errors during checkout flow for Logocup

Resolved Jul 30, 2025 3:02 PM EDT

Incident Resolved: CTIM-1673
Incident is contained.
Please contact CTIM or see ticket for more details.

Updated Jul 30, 2025 2:42 PM EDT

UPDATE:

A problem has been identified with storefront data that was mismatched compared to the expected input. The config has been updated and testing appears to be successful. Still monitoring for additional issues before closing the incident.

Updated Jul 30, 2025 2:25 PM EDT

UPDATE:
Escalation sent to: PCD: Alchemy Squad

Adding PCD dev squad for assistance.

Updated Jul 30, 2025 2:17 PM EDT

UPDATE:

Adding Product Catalog teams for assistance with the identified failed API call.

Updated Jul 30, 2025 2:14 PM EDT

UPDATE:

Issue is still under review by eCommerce and BoxUp dev teams. Next update in 30min or sooner.

Updated Jul 30, 2025 1:38 PM EDT

UPDATE:

Support teams continue to investigate the issue. Next update in 30min or sooner.

Investigating Jul 30, 2025 1:09 PM EDT

New Incident: CTIM-1673
Priority: Critical
Escalation sent to: eCommerce Support for review.
Multiple errors observed when customers are adding items to cart and attempting to check out on LogoCup. Issue could be related to ongoing problem with BoxUp checkout. eCommerce is already engaged and reviewing the problem.