Errors during checkout flow for Logocup

解決済み 2025年07月30日 15:02 EDT

Incident Resolved: CTIM-1673
Incident is contained.
Please contact CTIM or see ticket for more details.

更新済み 2025年07月30日 14:42 EDT

UPDATE:

A problem has been identified with storefront data that was mismatched compared to the expected input. The config has been updated and testing appears to be successful. Still monitoring for additional issues before closing the incident.

更新済み 2025年07月30日 14:25 EDT

UPDATE:
Escalation sent to: PCD: Alchemy Squad

Adding PCD dev squad for assistance.

更新済み 2025年07月30日 14:17 EDT

UPDATE:

Adding Product Catalog teams for assistance with the identified failed API call.

更新済み 2025年07月30日 14:14 EDT

UPDATE:

Issue is still under review by eCommerce and BoxUp dev teams. Next update in 30min or sooner.

更新済み 2025年07月30日 13:38 EDT

UPDATE:

Support teams continue to investigate the issue. Next update in 30min or sooner.

検証中 2025年07月30日 13:09 EDT

New Incident: CTIM-1673
Priority: Critical
Escalation sent to: eCommerce Support for review.
Multiple errors observed when customers are adding items to cart and attempting to check out on LogoCup. Issue could be related to ongoing problem with BoxUp checkout. eCommerce is already engaged and reviewing the problem.