Order in Fulfilment Rejected

Opgelost 29 Jul 2025 11:55 EDT

Incident Resolved: CTIM-1662
Boxup has downsized the customer’s PNGs and replaced them in the artwork. After doing this, they were able to generate a preview. They then retried the order with the updated artwork, and it was assigned to a machine without further issues. Hence, we are moving the case status to ‘Contained’.
Please contact CTIM or see ticket for more details.

Bijgewerkt 29 Jul 2025 4:39 EDT

UPDATE:

We are currently waiting for the Boxup team to log in, so they can submit a new order. The next update will be provided after we hear back from the Boxup team.

Bijgewerkt 28 Jul 2025 17:45 EDT

UPDATE:

Updating domain/service categorization.

Onderzoekende 28 Jul 2025 17:23 EDT

New Incident: CTIM-1662
Priority: High
Escalation sent to: Artwork Tech: Support for review.
BoxUp order 1068147 has been rejected by MCP due to an error during PDF inspection. It was escalated to CTIM since no resolution has been found since it was first raised as a non-urgent issue on 7/23. It appears to be hung up in Prepress. We’re not currently paging the team but requesting assistance prior to the BoxUp production shift tomorrow morning (ET).