Prepress
Experiencing upload issues across several custom review apps
Incident Resolved: CTIM-1658
The team has confirmed that the issue is now resolved and the backlogs are being cleared. Therefore, we are moving the case status to ‘Contained’.
Please contact CTIM or see ticket for more details.
UPDATE:
The issue is fixed now but would take some time(~30 mins) for the system to work through the backlog and return back to normal operations. Next update in 30mins.
UPDATE:
The support team informed us that the EU region, which was down due to a deployment, is now back up. The backlog should be cleared shortly. The next update will be provided in 30 minutes or less.
UPDATE:
The team has routed traffic to another region, so new requests will not be affected. They are currently working on the old orders. The next update will be provided in 30 minutes or less.
UPDATE:
Adding the affected Business Units. Support Team is still investigating the issue with high priority. Next update when we hear back from them or max in 30 minutes.
UPDATE:
Team is online and actively investigating the issue with high priority. Next update in max 30 minutes.
New Incident: CTIM-1658
Priority: Critical
Escalation sent to: Artwork Tech: Prepress for review.
Users currently experiencing upload issues across several custom review apps. Initial investigation indicates that the file-prep API is taking longer than expected to process requests.