Batches not loading to Entity Tracker

解決済み 2025年07月11日 19:59 EDT

Incident Resolved: CTIM-1578
Containing the incident.
Please contact CTIM or see ticket for more details.

更新済み 2025年07月11日 19:52 EDT

UPDATE:

The team has remediated the batches; hence, they are now available on the PET UI. Moving the case status to ‘Contained’. The Symphony squad will look into this during their business hours for RCA.

更新済み 2025年07月11日 19:35 EDT

UPDATE:
Escalation sent to: Paperless: Symphony Squad

Adding symphony team for assistance, next update in 30mins or less

更新済み 2025年07月11日 19:18 EDT

UPDATE:
Escalation sent to: Paperless: Symphony Squad

As per the request paging Symphony squad for further assistance on this issue

更新済み 2025年07月11日 18:57 EDT

UPDATE:

The team is still investigating the issue affecting National Pen — the batch not loading issue — at critical priority. The next update will be provided in 30 minutes or less.

更新済み 2025年07月11日 18:22 EDT

UPDATE:

Support Team has joined the slack channel and is currently working on this issue. Next update in 30mins or less

検証中 2025年07月11日 17:52 EDT

New Incident: CTIM-1578
Priority: Critical
Escalation sent to: Paperless: D’Ninjas for review.
Inkjet machine “MX Calendars-001” is not loading batches in Entity Tracker and is currently down with a considerably large backlog.