Batches not loading to Entity Tracker

Resolved Jul 11, 2025 7:59 PM EDT

Incident Resolved: CTIM-1578
Containing the incident.
Please contact CTIM or see ticket for more details.

Updated Jul 11, 2025 7:52 PM EDT

UPDATE:

The team has remediated the batches; hence, they are now available on the PET UI. Moving the case status to ‘Contained’. The Symphony squad will look into this during their business hours for RCA.

Updated Jul 11, 2025 7:35 PM EDT

UPDATE:
Escalation sent to: Paperless: Symphony Squad

Adding symphony team for assistance, next update in 30mins or less

Updated Jul 11, 2025 7:18 PM EDT

UPDATE:
Escalation sent to: Paperless: Symphony Squad

As per the request paging Symphony squad for further assistance on this issue

Updated Jul 11, 2025 6:57 PM EDT

UPDATE:

The team is still investigating the issue affecting National Pen — the batch not loading issue — at critical priority. The next update will be provided in 30 minutes or less.

Updated Jul 11, 2025 6:22 PM EDT

UPDATE:

Support Team has joined the slack channel and is currently working on this issue. Next update in 30mins or less

Investigating Jul 11, 2025 5:52 PM EDT

New Incident: CTIM-1578
Priority: Critical
Escalation sent to: Paperless: D’Ninjas for review.
Inkjet machine “MX Calendars-001” is not loading batches in Entity Tracker and is currently down with a considerably large backlog.