Order Management

Issue viewing orders in POM

Löst

Incident Resolved: CTIM-1577
Issue has been identified and resolved after updating the user group configuration. We will gather additional details for the root cause analysis on Monday.
Please contact CTIM or see ticket for more details.

Uppdaterad

UPDATE:
Escalation sent to: Access Domain

Requesting assistance to verify permissions for this fulfiller from Access domain.

Uppdaterad

UPDATE:

Support teams are working with the customer to try and recreate the issue in real-time. Next update in 1 hour.

Uppdaterad

UPDATE:

Since we’ve been unable to find a cause for the issue or an indication that it has a widespread impact, we’re reaching back out to the original reporters to gather additional information. Next update in 1 hour.

Uppdaterad

UPDATE:
Escalation sent to: eCommerce: Optic

Issue is ongoing. PCD teams have reviewed the problem and recommend engaging additional eCommerce squads for support.

Uppdaterad

UPDATE:

Support teams are still investigating the issue. Next update in 30 minutes.

Uppdaterad

UPDATE:
Escalation sent to: PCD: Trdelnik Squad

Problem is still ongoing as reported by the users. Adding additional teams for support.

Uppdaterad

UPDATE:
Escalation sent to: PCD: Product Operations

Adding Product Catalog teams for assistance.

Uppdaterad

UPDATE:

Issue is affecting PF Concept and PCNA fulfillers, including their order processing teams. Next update in 30 minutes or sooner depending on the investigation.

Utreder

New Incident: CTIM-1577
Priority: Critical
Escalation sent to: eCommerce Support for review.
Users reporting inability to view/edit orders within POM, instead they’re directed to a blank page or 403 error.