Order Management

UPDATE:
Escalation sent to: Access Domain

Requesting assistance to verify permissions for this fulfiller from Access domain.

UPDATE:

Support teams are working with the customer to try and recreate the issue in real-time. Next update in 1 hour.

UPDATE:

Since we’ve been unable to find a cause for the issue or an indication that it has a widespread impact, we’re reaching back out to the original reporters to gather additional information. Next update in 1 hour.

UPDATE:
Escalation sent to: eCommerce: Optic

Issue is ongoing. PCD teams have reviewed the problem and recommend engaging additional eCommerce squads for support.

UPDATE:

Support teams are still investigating the issue. Next update in 30 minutes.

UPDATE:
Escalation sent to: PCD: Trdelnik Squad

Problem is still ongoing as reported by the users. Adding additional teams for support.

UPDATE:
Escalation sent to: PCD: Product Operations

Adding Product Catalog teams for assistance.

UPDATE:

Issue is affecting PF Concept and PCNA fulfillers, including their order processing teams. Next update in 30 minutes or sooner depending on the investigation.