Shipping Calculator service returning 403 error

Résolu 2025-07-08 20:42 EDT

Incident Resolved: CTIM-1564
Fix has been deployed at 5.30 AM IST which resolved the issue. Incident is contained
Please contact CTIM or see ticket for more details.

Mis à jour 2025-07-08 19:43 EDT

UPDATE:

The team has identified the cause and is working on it. The issue appears to be resolved for now, but we will keep the incident open until a permanent fix is implemented.

Mis à jour 2025-07-08 19:12 EDT

UPDATE:
Escalation sent to: Fulfillment: Logistics: Labe

Paging the Logistics Labe squad to verify if they have deployed anything recently.

Mis à jour 2025-07-08 19:01 EDT

UPDATE:

The team is still investigating the incident affecting the shipping calculator service issue at critical priority. The next update will be provided in 30 minutes or less.

En voie de résolution 2025-07-08 18:35 EDT

New Incident: CTIM-1564
Priority: Critical
Escalation sent to: Fulfillment: Logistics Support for review.
CTIM is currently working on a high-priority issue affecting all business units using IDP. The Shipping Calculator service is returning a high volume of 403 errors. Routing is down, and Delivery Date calculations are severely impacted.