12x9x2 display mailer consistently not able to add to cart

解決済み 2025年06月20日 12:35 EDT

Incident Resolved: CTIM-1525
Product is now being successfully added to carts as expected. Incident is contained.
Please contact CTIM or see ticket for more details.

更新済み 2025年06月20日 11:36 EDT

UPDATE:

Product config has been updated on the CT side. Currently pending sync from the merchant, which should resolve the issue. Next update in 30 minutes or sooner.

更新済み 2025年06月20日 11:08 EDT

UPDATE:
Escalation sent to: PCD: Product Operations

Engaging Product Operations. Teams continue to investigate at highest priority. Next update in max 30 minutes.

更新済み 2025年06月20日 11:01 EDT

UPDATE:

E-Com Support is online and actively investigating at highest priority. Next update in max 30 minutes.

検証中 2025年06月20日 10:51 EDT

New Incident: CTIM-1525
Priority: Critical
Escalation sent to: eCommerce Support for review.
Box Up team and Box Up Development have found that 12x9x2 display mailer product is consistently failing, though intermittently working while adding product to cart. This has also been experienced by live customers. Errors suggest Storefront APIs failed during interaction. Request E-Commerce Support to help investigate.