Stores
12x9x2 display mailer consistently not able to add to cart
Incident Resolved: CTIM-1525
Product is now being successfully added to carts as expected. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Product config has been updated on the CT side. Currently pending sync from the merchant, which should resolve the issue. Next update in 30 minutes or sooner.
UPDATE:
Escalation sent to: PCD: Product Operations
Engaging Product Operations. Teams continue to investigate at highest priority. Next update in max 30 minutes.
UPDATE:
E-Com Support is online and actively investigating at highest priority. Next update in max 30 minutes.
New Incident: CTIM-1525
Priority: Critical
Escalation sent to: eCommerce Support for review.
Box Up team and Box Up Development have found that 12x9x2 display mailer product is consistently failing, though intermittently working while adding product to cart. This has also been experienced by live customers. Errors suggest Storefront APIs failed during interaction. Request E-Commerce Support to help investigate.