Design review app issue

解決済み 2025年06月19日 21:51 EDT

Incident Resolved: CTIM-1523
Jobs queue is back to normal. Incident is contained.
Please contact CTIM or see ticket for more details.

更新済み 2025年06月19日 20:44 EDT

UPDATE:
Escalation sent to: Artwork Tech: Prepress

Adding Prepress for additional assistance.

更新済み 2025年06月19日 20:37 EDT

UPDATE:

Support teams confirmed that this is expected behavior when there’s an increased backlog. Once the queue of items has been processed, the items will be released. We will hold the incident open for a while to be sure there’s no additional problems.

更新済み 2025年06月19日 20:04 EDT

UPDATE:

No additional details at this point. Next update in 30 minutes.

更新済み 2025年06月19日 19:32 EDT

UPDATE:

Next update in 30 minutes or once we’ve received more details from the support squads.

更新済み 2025年06月19日 19:29 EDT

UPDATE:
Escalation sent to: Artwork Tech: Artwork Tools and Services

Engaging paging for Artwork Tooling team.

検証中 2025年06月19日 19:00 EDT

New Incident: CTIM-1523
Priority: Critical
Escalation sent to: Artwork Tech: Support for review.
Orders in design review for National Pen are currently unable to be released for all artists. Issue is currently under review by Artwork support teams.