Artwork Design
Design review app issue
Incident Resolved: CTIM-1523
Jobs queue is back to normal. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Escalation sent to: Artwork Tech: Prepress
Adding Prepress for additional assistance.
UPDATE:
Support teams confirmed that this is expected behavior when there’s an increased backlog. Once the queue of items has been processed, the items will be released. We will hold the incident open for a while to be sure there’s no additional problems.
UPDATE:
No additional details at this point. Next update in 30 minutes.
UPDATE:
Next update in 30 minutes or once we’ve received more details from the support squads.
UPDATE:
Escalation sent to: Artwork Tech: Artwork Tools and Services
Engaging paging for Artwork Tooling team.
New Incident: CTIM-1523
Priority: Critical
Escalation sent to: Artwork Tech: Support for review.
Orders in design review for National Pen are currently unable to be released for all artists. Issue is currently under review by Artwork support teams.