Prepress
Deployment of Review App 2.0 Causing Order Processing Issues
Incident Resolved: CTIM-1518
Incident was contained yesterday and no new orders are currently being affected. Team is currently still working on remediating the remaining ‘stuck’ orders. Next update when remediation is complete or in max 2 hours.
Please contact CTIM or see ticket for more details.
UPDATE:
Teams have initiated the deployment process across all regions to resolve the issue. Next update in 30 minutes or less.
UPDATE:
Support teams have identified the root cause as a bug impacting the 2.0 Review App. They are currently working on mitigating the issue. Next update in 30 minutes or less.
New Incident: CTIM-1518
Priority: Critical
Escalation sent to: Artwork Tech: Artwork Integration for review.
The Artwork team is currently investigating, with the highest priority, an incident affecting Vista merchant orders following the deployment of Review App 2.0. Next update in 30 minutes or less.