Error in webshell, No scanning batch for casino process

Résolu 2025-05-26 12:32 EDT

Incident Resolved: CTIM-1473
No response from fulfiller. Incident is contained. Please re-escalate if the problem continues.
Please contact CTIM or see ticket for more details.

Mis à jour 2025-05-26 12:01 EDT

UPDATE:

No additional details at this point. Requesting update from the fulfiller on the current status of the issue. Next update in 30min.

Mis à jour 2025-05-26 11:33 EDT

UPDATE:

Support teams confirmed the service should be functioning normally. Requesting confirmation from the customer. Next update in 30min or sooner.

Mis à jour 2025-05-26 10:54 EDT

UPDATE:

The team is still investigating the incident affecting NatlPen-MEX, where there is no scanning batch for the casino process. This is being treated with the highest priority. The next update will be provided in 30 minutes

En voie de résolution 2025-05-26 10:36 EDT

New Incident: CTIM-1473
Priority: High
Escalation sent to: Fulfillment: MIS D’Ninjas for review.
CTIM is currently investigating, with the highest priority, an incident affecting NatlPen-MEX, where there is no scanning batch for the casino process. The next update will be provided in 30 minutes.