Product Configuration
Prices not loading
Incident Resolved: CTIM-1470
Printdeal has confirmed that the issue with pricing has been resolved; hence, we are moving the case status to ‘Contained’.
Please contact CTIM or see ticket for more details.
UPDATE:
Printdeal has confirmed that they can now see the improvement in pricing rates. Next update in a maximum of 30 minutes.
UPDATE:
Team is online and actively investigating the price loading issue with the highest priority. Next update in max 30 minutes.
UPDATE:
Escalation sent to: PCD: Product Operations
Adding product operations team for further investigate the price loading issue with the highest priority. Next update in max 30 minutes
UPDATE:
The right team is online and actively investigating the price loading issue with the highest priority. Next update in max 30 minutes.
New Incident: CTIM-1470
Priority: Critical
Escalation sent to: eCommerce Support for review.
Prices are not loading for Printdeal. The issue began approximately an hour ago (8:22 CEST). The current success rate for fetching prices is around 70%.