Prices not loading

Gelöst 26. May 2025, 05:05 Uhr EDT

Incident Resolved: CTIM-1470
Printdeal has confirmed that the issue with pricing has been resolved; hence, we are moving the case status to ‘Contained’.
Please contact CTIM or see ticket for more details.

Aktualisiert 26. May 2025, 04:35 Uhr EDT

UPDATE:

Printdeal has confirmed that they can now see the improvement in pricing rates. Next update in a maximum of 30 minutes.

Aktualisiert 26. May 2025, 04:16 Uhr EDT

UPDATE:

Team is online and actively investigating the price loading issue with the highest priority. Next update in max 30 minutes.

Aktualisiert 26. May 2025, 03:51 Uhr EDT

UPDATE:
Escalation sent to: PCD: Product Operations

Adding product operations team for further investigate the price loading issue with the highest priority. Next update in max 30 minutes

Aktualisiert 26. May 2025, 03:24 Uhr EDT

UPDATE:

The right team is online and actively investigating the price loading issue with the highest priority. Next update in max 30 minutes.

Untersuchung 26. May 2025, 03:21 Uhr EDT

New Incident: CTIM-1470
Priority: Critical
Escalation sent to: eCommerce Support for review.
Prices are not loading for Printdeal. The issue began approximately an hour ago (8:22 CEST). The current success rate for fetching prices is around 70%.